the pulse

Eight Years. Billions of Transactions. One Mission.

Eight years ago, iconectiv became the Local Number Portability Administrator (LNPA), and May 25th marks the company's official anniversary in this important role serving the U.S. telecommunications industry. Serving as the LNPA is a privilege. iconectiv is proud of what its team has achieved for the industry — and even more excited about the road ahead as it continues to innovate on behalf of its customers. "Number portability is one of those services that works best when it’s imperceptible –…

Published on May 21, 2026

Mission Critical, Mission Complete: New NPAC Data Centers Are Live

As the Local Number Portability Administrator (LNPA) for the United States, iconectiv operates the Number Portability Administration Center/Service Management System (NPAC/SMS) — the authoritative service that makes phone number portability possible across all U.S. wireless and wireline carriers. When a customer changes carriers and keeps their phone number, that transaction flows through the NPAC/SMS data centers, which serve as foundational infrastructure that must always be available,…

Published on Mar 30, 2026

Advancing Trust in Communications: iconectiv’s Next Chapter

Trust is the foundation of modern communications. It is what enables consumers to answer calls confidently, enterprises to engage customers securely and regulators to maintain the integrity of national numbering systems. With iconectiv’s next chapter with Koch Equity Development (KED), we are strengthening that trust. Here is what it means for the industry. Koch Equity Development’s (KED) Acquisition of iconectiv In 2024 KED signed an agreement to acquire iconectiv and the sale was completed on…

Published on Jan 5, 2026

988 Suicide and crisis lifeline now even more accessible

In 2022, a record 49,449 Americans died by suicide, prompting the establishment of the 988 Lifeline. In September 2023, the service expanded by adding ASL counselors, making it more accessible for over 44 million Americans with hearing or speech challenges.

Published on Dec 5, 2023

International Women’s Day

International Women’s Day is an annual global celebration of the social, economic, cultural and political achievements by women.

Published on Mar 8, 2023

Trusted Conversations: Toll-Free Number Management

With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation's Calling Number Verification Service. As a leader in ensuring communications can be trusted, iconectiv is the first company in…

Published on Jun 29, 2022

Preserving Digital Transformation Investments

In these times, so many physical interactions have had to be replaced with remote engagement, such as video calls, telehealth appointments, working from home, that digital transformation is fundamental. Preserving the ecosystem is crucial, otherwise some of the investment in digital transformation could be wasted.

Chris Drake, CTO, iconectiv, chatted with Mobile World Live about the impact of robocalls and texts in the world today. With more than 85 billion robocalls a year placed globally,…

Published on May 9, 2022

What is the TCPA?

The Telephone Consumer Protection Act (TCPA) is a U.S. law that restricts telemarketers, call centers, and other companies from using autodialer or robocalls to contact consumers without their consent.

Published on Mar 12, 2025

How does Cross Border Call Authentication help in the fight against fraudulent calls?

Technological shifts and fraudsters have undermined consumer trust in phone communication, negatively impacting businesses financially. Cross border authentication may be the solution.

Published on Aug 3, 2023

Porting data for fraud mitigation, risk assessment and compliance

Number portability allows consumers and businesses to retain their phone numbers when switching providers. Businesses can benefit from porting data for fraud mitigation, risk assessment, and TCPA compliance. iconectiv's NPAC Data Select Tool helps access this information and determine eligibility.

Published on Jul 27, 2023

Data Select Tool helps businesses with phone number porting data

With number portability, individuals and businesses can retain their phone numbers while changing carriers. To enhance their operations, authorized businesses can leverage iconectiv's NPAC Data Select Tool which enables them to utilize porting data for various purposes.

Published on Jul 20, 2023